1. Answers from C&J
  2. COVID-19 Travel Information

Can I get a refund?

With limited staff at this time we will process refund requests by the day of travel. Please contact us within 7 days of your original scheduled date of travel to initiate a refund. Please be sure to include your order number with your request. 

Due to the high volume of refunds at this time please expect 60 days processing time. We apologize for any inconvenience and thank you for your understanding during this difficult time.


If you wish to keep your tickets for future travel you may do so within the following guidelines:

Please know that you can use your ticket to South Station for anytime during six months from the purchase date.

We have extended our expiration date on all Logan Airport tickets, so now they are available anytime for two years from the purchase date.

For all existing New York City tickets during this shutdown, we are happy to credit you a trip of equal or lesser value, valid anytime from one year from the date of travel. If the new ride is priced higher, you can still change for no fee but you must pay the fare difference. Subject to space availability.