1. Answers from C&J
  2. COVID-19 Travel Information

Are face masks required?

Face Coverings are required at C&J terminals and aboard our buses for everyone’s Safety

C&J customers are required to wear a face covering, or appropriate cloth face covering over their nose and mouth throughout their travel, aligning with best practice guidelines from the CDC. Plastic face shields may be used in addition to a mask but are not approved mask replacements. Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any C&J bus.

Our employees are wearing approved masks in our terminals and drivers are wearing masks on board while scanning tickets and interacting with customers. Drivers may remove their masks, behind the plexi-glass shield, while driving.

If a Customer is unable to wear a face covering for any reason (even a verifiable medical condition), we regret that we are unable to transport the Customer at this time, due to safety risk of asymptomatic COVID-19 transmission by Customers without face coverings. In other words, because of public health guidance recognizing the important role of face coverings in preventing the transmission of COVID-19, C&J Bus Lines will temporarily refuse to transport any passenger who is unable to wear a mask even if the Customer has a verifiable medical condition that prevents them from wearing a mask.

Children under the age two are exempt from the mask requirement.

Updated 8/27/2020