1. Answers from C&J
  2. COVID-19 Travel Information

What happens to my ticket with the shutdown?

Learn about how C&J is handling ticket refunds and cancellations during the COVID-19 shutdown.

South Station:
Your ticket to South Station for anytime during six months from the purchase date.

Logan Airport:

We have extended our expiration date on all Logan Airport tickets, so now they are available anytime for two years from the purchase date.

New York City:

For all existing New York City tickets or new reservations made before March 31, 2020, you can change (free of charge) to a trip of equal or lesser value, valid through for one year from the date of travel. If the new ride is priced higher, you can still change for no fee but you must pay the fare difference.

To request a refund, please contact us

With limited staff at this time we will process refund requests by the day of travel. Please contact us within 7 days of your original scheduled date of travel. Due to the high volume of refunds at this time please expect 60 days processing time.