Our policy is to accommodate wheelchair travel requests for travel to/from our locations to ensure equal access and transportation for individuals with mobility issues.
Here are a few common scenarios for our travelers and actions you may take as a customer to ensure a seamless experience.
- Scenario: I am traveling with a wheelchair/walker and plan to put it under the bus and board the bus without assistance.
- Action: No additional steps are needed.
- Scenario: I am traveling with a wheelchair and plan to put in under the bus and board the bus with agent/driver assistance. Please reserve the front seat.
- Action: Email this request to customercare@ridecj.com, or call us at 603-430-1100. Our team will get back to you with a confirmation email letting you know things are squared away
- Scenario: I am traveling with a wheelchair and plan to use it to board the bus on the wheelchair lift and then sit in a regular seat while on the bus.
- Action: Please indicate this using the 'Wheelchair' button during checkout. We'll reach out to you shortly after your purchase to confirm a few details regarding your trip. To ensure that we're able to assist you, please get in touch with the C&J team at least 24 hours prior to your departure time.
- Scenario: I am traveling with a wheelchair and plan to use it to board the bus. I will ride on the lift and remain in the wheelchair for the duration of the trip.
- Action: Please indicate this using the 'Wheelchair' button during checkout. We'll reach out to you shortly after your purchase to confirm a few details regarding your trip. To ensure that we're able to assist you, please get in touch with the C&J team at least 24 hours prior to your departure time.