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Tickets & Reservations
C&J New Ticketing System - Sept 2026
- What new services are coming with the change?
- Why is C&J changing its ticketing system?
- What if I'm traveling before September 9?
- Will someone be available to help at the terminal?
- What if my old ticket doesn't scan when I board?
- What if I can't find my confirmation email?
- Did my reservation change?
- What if I printed my ticket before September 9?
- How do I know if I have the correct ticket?
- I saved my ticket to Apple Wallet or Google Wallet. Will it still work?
- How do I get my new ticket?
- Do I need to buy a new ticket?
Buying & Using Tickets
- Should I buy my tickets in advance?
- Where can I purchase tickets?
- Does C&J provide ticket discounts?
- I already purchased my ticket - do I have a reservation?
- Do I need to print out my ticket?
- What do I need for Identification to Travel?
- What do I need to show to board the bus?
- Where do I buy my ticket at Logan Airport?
- Do I have to use my ticket on the date and time I selected?
- Are seats guaranteed on C&J?
- How do I reserve my commuter tickets with C&J's reservation system?
Managing Your Reservation
- How do I use my C&J credit?
- I need to cancel my ticket. What are my options? How do we receive a refund?
- I missed my scheduled bus. What are my options?
- What are the benefits of having a C&J account?
- What happens if my travel plans change?
- Where can I find my order number?
- How do I change my reservation?
- Can I add previously purchased tickets to my C&J account?
- I want to take a different bus - is that possible?
- If my flight changes, can I change to a different bus?
- Can I switch times for C&J buses to and from Boston?
- I'm Having Trouble Accessing my C&J Account. What Should I Do?
- Do I need an account?