I left something on the bus. What do I do?

Contact Customer Care as soon as possible at customercare@ridecj.com or 603-430-1100. Please have your trip date, departure time, route, and a description of the item ready.

If we locate your item, Customer Care will arrange a return. Depending on the circumstances, you may be able to:

• If we find your item, Customer Care will arrange for you to pick it up at a C&J terminal or meet a scheduled bus. You will be given the bus number and departure time.
• You must show a valid photo ID that matches the name on file before an item is released. High-value items (such as laptops, phones, wallets, passports, or keys) may require additional verification.
• If you cannot pick it up, you may arrange shipping at your own cost by scheduling a FedEx pickup and sending us a prepaid label.
• Unclaimed items are held for [30] days and then donated or disposed of.
• C&J may open unclaimed items to identify the owner or check for safety concerns.