If you are unable to make your originally scheduled trip you can choose to reschedule or cancel your trip for FREE online in your C&J Account. To initiate a refund of an online purchase contact C&J Customer Care.
Cancelling your ticket:
All C&J tickets may be cancelled any time prior to the scheduled departure time on your boarding pass. You may keep the full value of your ticket as C&J credit in your account. You can use this credit for future travel with C&J. Credits are valid for 365 days from the date they are issued. Tickets may not be cancelled and credits may not be issued after your scheduled departure time has passed.
You may cancel your trip FREE online in your C&J Account or by contacting C&J Customer Care at (603) 430-1100, fees may apply.
Rescheduling:
All rebooking requests must be received prior to the scheduled departure time and can be changed for FREE online or by contacting the C&J Information Center (fees may apply) at (603) 430-1100. All phone rebooking requests are subject to a $5 per-passenger fee.
Need more help:
Getting a Refund:
Those with refundable fares* can initiate a refund of an online purchase by contacting C&J Customer Care at (603) 430-1100. All refundable fares will be subject to a $5 per passenger processing fee. Processing time on refunds is typically 5-10 business days.
NYC Tickets*: These tickets may be refunded subject to the above terms prior to the scheduled departure time printed on your boarding pass. Tickets are non-refundable after this time.
Logan Airport Tickets*: These tickets may be refunded subject to the above terms prior to the scheduled departure time printed on your boarding pass. Tickets are non-refundable after this time.
South Station Tickets: C&J’s South Station tickets are non-refundable and may only be cancelled for credit or rescheduled for future use.