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I need to cancel my ticket. What are my options? How do we receive a refund?

If you are unable to make your originally scheduled trip you can choose to reschedule or cancel your trip for FREE online in your C&J Account. To initiate a refund of an online purchase contact C&J Customer Care.

Cancelling your ticket: 

All C&J tickets may be cancelled any time prior to the scheduled departure time on your boarding pass. You may keep the full value of your ticket as C&J credit in your account. You can use this credit for future travel with C&J.  Credits are valid for 365 days from the date they are issued. Tickets may not be cancelled and credits may not be issued after your scheduled departure time has passed.  

You may cancel your trip FREE online in your C&J Account or by contacting C&J Customer Care at (603) 430-1100, fees may apply.  

Rescheduling:  

All rebooking requests must be received prior to the scheduled departure time and can be changed for FREE online or by contacting the C&J Information Center (fees may apply) at (603) 430-1100.  All phone rebooking requests are subject to a $5 per-passenger fee. 

Reservations may be changed or rescheduled prior to the ticket's originally scheduled departure time at no additional fee. Any change to the departure date or time is considered a reschedule.   Once a ticket has been rescheduled, it is no longer eligible for a refund and may only be used as C&J travel credit.

Expired or used tickets are not eligible for rebooking, refund, or travel.


Need more help:

Learn more about changing your ticket online. 

I missed my scheduled bus - what are my options?


Refunds and C&J Travel Credits:

Refunds are available only for refundable fare types and must be requested prior to the ticket's originally scheduled departure time. 

Those with refundable fares* can initiate a refund of an online purchase by contacting C&J Customer Care at (603) 430-1100. Approved refunds are subject to a $5 per passenger processing fee. Processing time on refunds is typically 5-10 business days and are issued back to the original payment method.

Tickets that have been rescheduled are not eligible for refunds. Any value associated with a rescheduled ticket will be issued as C&J travel credit only. 

C&J travel credits are non-refundable, have no cash value, and may only be used toward future C&J travel.

 
NYC Tickets*: These tickets may be refunded subject to the above terms prior to the scheduled departure time printed on your boarding pass. Tickets are non-refundable after this time.   
 
Logan Airport Tickets*: These tickets may be refunded subject to the above terms prior to the scheduled departure time printed on your boarding pass. Tickets are non-refundable after this time.   

South Station Tickets: C&J’s South Station tickets are non-refundable and may only be cancelled for credit or rescheduled for future use.  

To request a refund for an eligible refundable ticket, please contact the C&J Information Center at (603) 430-1100.