Reservations are required for all C&J service. All C&J tickets are non-transferable and must be used on the selected date and time of travel. The ticket policy is defined by the ticket origin/destination and ticket type.
NYC Tickets
Ticket Use:
- Tickets must be used for the selected date and time of travel.
- Tickets are non-transferable and can only be used by the person named on the ticket.
- If you do not use your ticket at the reserved time, it becomes void and non-refundable.
Rescheduling:
- All rescheduling requests must be made before your scheduled departure time.
- You may reschedule free of charge online by managing your reservation at www.ridecj.com.
Refunds:
- Refunds are available prior to departure and are subject to a $5 fee per passenger.
- To request a refund, contact the C&J Information Center at (603) 430-1100.
Boston South Station & Logan Airport Tickets
Ticket Use:
- Tickets must be used for the selected date and time of travel.
- Tickets are non-transferable and can only be used by the person named on the ticket.
- C&J offers a 24-hour grace period* after your scheduled departure to rebook or ride on a later coach.
*We at C&J understand the need for flexible travel, so we offer a 24-hour grace period after your trip’s departure to still use or rebook your ticket!
Reschedule:
- Manage your reservation online for free.
- Prior to scheduled departure, you may:
- Reschedule your trip for free for any future trip with seats available
- After departure, you may:
- Reschedule your trip for free for any schedule running within the next 24-hours with seats available
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- Use your current ticket to ride on a later coach within that 24-hour window as standby traveler.
- Tickets become void after the 24-hour grace period or once used.
Standby Travel:
Standby does not guarantee a seat—rescheduling is always recommended.
- If you miss your trip and don’t reschedule, you may ride standby on any C&J coach to your destination within the next calendar day.
- Standby travel allows you to wait for an available seat on a C&J bus.
- Standby does not guarantee a seat—rescheduling is always recommended.
- Tickets become void after the 24-hour grace period or once used.
Refunds:
- South Station Tickets are non-refundable, but may be canceled prior to departure for C&J credit.
- Logan Airport Tickets are refundable prior to departure and are subject to a $5 per-passenger fee.
- Tickets become void after the 24-hour grace period or once used.
- To request a refund, contact the C&J Information Center at (603) 430-1100.
Specialty Tickets
Logan Airport Employee Tickets
- Tickets must be used for the selected date and time of travel.
- Non-transferable, non-refundable, and non-cancellable.
- Buyers must present a valid airline ID at the time of purchase.
- May be rescheduled within the standard 24-hour grace period.
10-Ride South Station Passes
- Tickets must be used for the selected date and time of travel.
- Non-transferable and non-refundable.
- Valid for 60 days from purchase.
- Includes 10 one-way rides to the destination listed.
- Rebooking available prior to departure via the Commuter tab in your C&J account.
10-Ride Logan Airport Passes
- Tickets must be used for the selected date and time of travel.
- Non-transferable and non-refundable.
- Valid for 30 days from purchase.
- Includes 10 one-way rides to the destination listed.
- Rebooking available prior to departure via the Commuter tab in your C&J account.
6-Ride Logan Airport Passes
- Tickets must be used for the selected date and time of travel.
- Non-transferable and non-refundable.
- Valid for 60 days from purchase.
- Includes 6 one-way rides to the destination listed.
- Rebooking available prior to departure via the Commuter tab in your C&J account.