I need to cancel my ticket. How do we receive a refund?

To initiate a refund of an online purchase contact C&J Customer Care at (603) 430-1100.

All C&J tickets are non-transferable. The refund policy is defined by the ticket origin/destination and ticket type.

New York City Tickets:
Reservations are required for service between Dover, Portsmouth, Tewksbury, Ogunquit (seasonal service), and New York City. Passengers can make reservations online. Tickets are non-transferable must be used on the selected date and time of travel.

Reservations are required for service between Dover, Portsmouth, Tewksbury, Ogunquit (seasonal service), and New York City. Passengers can make reservations online, here. Tickets are non-transferable. 

All NYC refund or rebooking requests must be received prior to the scheduled departure time by contacting the C&J Information Center at (603) 430-1100. There are no fees to change your reservations up to the time of departure.

All refund requests are subject to a $5 per-passenger fee and must be made prior to the trips departure. If a reservation is not used on the date and time specified on the ticket, the ticket is void and non-refundable.


Logan Airport Tickets: 
All full-fare tickets are valid for 2 years from the date of purchase. Refunds are available on non-expired tickets depending on the ticket type.

A $5 per-passenger, per-transaction refund fee will be applied to all tickets regardless of the ticket type (excluding 10-ride passes, which are non-refundable). An expired or used ticket is not valid for a refund or transportation. Discounted South Station tickets that were purchased online are non-refundable.

South Station Tickets:
All full-fare tickets are valid within 1 year of the date of purchase. Refunds available on non-expired tickets depending on the ticket type. Discounted South Station tickets that were purchased online are non-refundable.

A $5 per-passenger, per-transaction refund fee will be applied to all tickets regardless of the ticket type (excluding six-ride and monthly passes, which are non-refundable). An expired or used ticket is not valid for a refund or transportation.

10-Ride Passes:
Non-transferable, non-refundable. Passes valid for 30 days, these passes provide 10 one-way rides to the destination on the ticket.

 

To initiate a refund of an online purchase contact C&J Customer Care at (603) 430-1100. Tickets purchased at a C&J terminal in Dover, NH, Portsmouth, NH, or Newburyport, MA can be refunded directly by the agent on duty.