I need to cancel my ticket. How do we receive a refund?

Please note: We have made temporary updates to our policy for cancellations and refunds to help anyone with travel plans impacted by coronavirus (COVID-19). Details about our updated refund policy are here.

All C&J tickets are non-transferable. The refund policy is defined by the ticket origin/destination and ticket type.

Dover, NH; Portsmouth, NH; Tewksbury, MA, and Ogunquit, ME (seasonally) to NYC:
Reservations are required for service between Dover, Portsmouth, Tewksbury, Ogunquit (seasonal service), and New York City. Passengers can make reservations online. Tickets are non-transferable must be used on the selected date and time of travel. All NYC refund or rebooking requests must be received at least 24 hours prior to the scheduled departure time by contacting the C&J Information Center directly at (800) 258-7111.  All requests are subject to a $15 per-passenger, per-transaction fee. If a reservation is not used on the date and time specified on the ticket, the ticket is void and non-refundable.

Dover, NH; Portsmouth, NH; Newburyport, MA to Boston/Logan Airport: 
All full-fare tickets are valid within 6 months of the date of purchase. Refunds available on non-expired tickets depending on the ticket type. A $5 per-passenger, per-transaction refund fee will be applied to all tickets regardless of the ticket type (excluding six-ride and monthly passes, which are non-refundable). An expired or used ticket is not valid for a refund or transportation. Discounted South Station tickets that were purchased online are non-refundable.

Commuter Tickets & Monthly Passes: 
Non-transferable, non-refundable.

To initiate a refund of an online purchase contact C&J Customer Care at (800) 258-7111. Tickets purchased at a C&J terminal in Dover, NH, Portsmouth, NH, or Newburyport, MA can be refunded directly by the agent on duty.